Effective Date: 14 October 2026
1. Introduction
Welcome to Scholars’ Medical Book House (SMBH). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Website: https://smbhhingoli.com/
2. Information We Collect
We may collect the following types of information when you use our website.
Personal Information
Full name
Email address
Mobile number
Billing and shipping address
Account login information
Order and purchase details
Information you provide through contact forms or customer support enquiries
Transaction Information
When you place an order, we collect information necessary to process and fulfil your purchase, including the products ordered, order value, delivery details, and transaction status.
Payment information may be processed by third-party payment service providers. We do not intentionally store complete payment card details on our website.
Technical Information
We may automatically collect certain technical information, including:
IP address
Browser type and version
Device and operating system information
Pages visited and time spent on our website
Referral sources and website usage information
Cookies and similar tracking technologies
3. How We Use Your Information
We may use the information we collect to:
Process and deliver your orders.
Manage your account and purchase history.
Respond to enquiries and provide customer support.
Send order confirmations, payment updates, and shipping notifications.
Process cancellations, returns, refunds, and exchanges according to our policies.
Improve our website, products, and customer experience.
Detect fraudulent transactions and protect website security.
Comply with applicable legal, regulatory, and accounting requirements.
Send promotional communications where permitted by law and, where required, with your consent.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, maintain shopping cart functionality, understand website traffic, and enhance website performance.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features, including account access and checkout functionality.
If we use third-party analytics or advertising tools, those providers may collect information according to their own privacy policies and applicable consent requirements.
5. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our business, including:
Payment service providers: To process payments and verify transactions.
Shipping and logistics partners: To deliver orders and provide shipment tracking.
Website hosting and technology providers: To maintain website functionality, security, and performance.
Customer support providers: To respond to customer enquiries.
Professional advisers and government authorities: Where required for legal compliance, dispute resolution, fraud prevention, or the protection of our legal rights.
We share only the information reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.
6. Payment Security
Payments made through our website may be handled by third-party payment gateways. Your payment information is subject to the privacy and security practices of the relevant payment provider.
We encourage customers to review the privacy policies of their payment providers. We do not ask customers to disclose passwords, OTPs, or complete card security credentials through ordinary email or contact forms.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We encourage you to use strong passwords and avoid sharing your account credentials with others.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable retention requirements.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent for processing where consent is the applicable legal basis.
Opt out of promotional emails or marketing communications.
Raise concerns or submit a privacy-related complaint.
To exercise these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before processing your request.
10. Third-Party Websites
Our website may contain links to third-party websites, payment gateways, or other external services. We are not responsible for the privacy practices, content, or security of websites operated by third parties.
We recommend reviewing their privacy policies before sharing personal information with them.
11. Children’s Privacy
Our website is intended for individuals who are legally able to use its services under applicable law. We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorisation is required but has not been obtained.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Marketing Communications
We may send updates about new medical books, educational resources, offers, and products where permitted by law.
You may opt out of marketing communications by using the unsubscribe option in the relevant message or by contacting us directly. Transactional communications relating to orders, payments, or account security may still be sent when necessary.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
Business Name: Scholars’ Medical Book House (SMBH)
Website: https://smbhhingoli.com/
Email: smbhingoli@gmail.com
Additional Email: smbhnllcc@gmail.com
Phone: Please refer to the verified contact numbers published on our website.
Address: MG Shopping Complex, Shop No. 04, Benaek Sakham Cafe, Opposite Hari Om Day Night Pharmacy, Near Old Bypass, Bailson, Hingoli – 431513.
We will review privacy-related requests and respond in accordance with applicable law.
Scholars’ Medical Book House (SMBH)
Committed to serving our customers with transparency, security, and respect for their privacy.
