Effective Date: 15 October 2026
At Scholars’ Medical Book House (SMBH), we aim to deliver your medical books, academic publications, and educational products safely and efficiently. This Shipping Policy explains how orders are processed, dispatched, delivered, and tracked when you shop through our website.
Website: https://smbhhingoli.com/
1. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Order processing includes payment verification, product availability checks, packaging, and preparation for dispatch.
Please note:
Orders placed on Sundays or public holidays may be processed on the next business day.
Processing times may vary during sales, high-demand periods, or unforeseen operational circumstances.
Orders containing temporarily unavailable products may require additional processing time. We will communicate significant delays where reasonably possible.
2. Shipping and Delivery Time
After dispatch, estimated delivery times depend on the destination, courier service, and product availability.
The following are indicative estimates, not guaranteed delivery commitments:
Within Maharashtra: Approximately 2–5 business days after dispatch.
Other locations in India: Approximately 4–8 business days after dispatch.
Remote or difficult-to-reach locations: Additional time may be required.
Actual delivery times may vary depending on courier operations, weather conditions, public holidays, transportation disruptions, and other factors beyond our reasonable control.
Any specific delivery estimate displayed at checkout or communicated for an individual order will be subject to the applicable order terms.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on:
Delivery location and serviceability.
Order weight, size, and quantity.
Selected shipping method.
Promotional offers or eligibility for free shipping.
If a free-shipping offer is available, its eligibility requirements will be displayed on the website or during checkout.
We do not charge undisclosed shipping fees after an order has been placed, except where an additional charge is lawfully agreed to by the customer.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.
You can use the tracking number or link provided by the courier to check your shipment status.
Please allow some time for tracking information to become active after dispatch. If tracking details are unavailable or your shipment status has not changed for an extended period, contact our customer support team with your order number.
5. Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify the following before submitting your order:
Full name of the recipient.
Complete delivery address and PIN code.
Valid mobile number.
Any relevant landmark or delivery instructions.
If you need to change your shipping address, contact us as soon as possible. Address changes may not be possible once an order has been processed or dispatched.
We cannot guarantee successful delivery where incorrect or incomplete information has been provided. Any additional arrangements or charges arising from such circumstances will be handled in accordance with applicable law and the relevant courier terms.
6. Delivery Attempts and Failed Deliveries
Our courier partners may make multiple delivery attempts according to their delivery procedures.
Delivery may be unsuccessful if:
The recipient is unavailable.
The address is incorrect or incomplete.
The courier cannot access the delivery location.
The recipient declines the shipment.
The delivery location is outside the courier’s service area.
If a shipment is returned to us, we will contact the customer where reasonably possible to discuss the available options.
Any additional shipping charges, cancellation, or refund will be handled in accordance with our applicable policies and consumer rights under Indian law.
7. Damaged, Incorrect, or Missing Products
We take reasonable care when packaging orders. However, if your shipment arrives damaged, contains an incorrect product, or appears incomplete, please contact us promptly.
To help us investigate, please provide:
Your order number.
A description of the issue.
Clear photographs of the product and packaging, where applicable.
Any relevant delivery or courier information.
We will review the issue and provide an appropriate resolution in accordance with our Return Policy, Refund Policy, and applicable law.
Please retain the original packaging until the issue has been reviewed, if reasonably possible.
8. Delayed or Lost Shipments
Although we aim to meet estimated delivery timelines, delays can occur due to courier disruptions, weather conditions, public holidays, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery period, contact our support team. We will make reasonable efforts to check the shipment status with the courier and assist you with the next steps.
If a shipment is confirmed lost or cannot be delivered, we will work with the customer to determine an appropriate resolution in accordance with applicable law and our order policies.
9. Product Availability and Pre-Orders
Some medical books, specific editions, academic publications, or other products may be temporarily unavailable or require additional sourcing time.
Where an order is affected by a significant availability issue, we will communicate the relevant information and discuss the available options, which may include waiting for restocking, selecting an alternative where appropriate, or cancelling the affected order with an applicable refund.
Any pre-order or special-order delivery timeline will be communicated separately where applicable.
10. Delivery Restrictions
Delivery availability depends on the service coverage of our shipping partners.
If a delivery PIN code is not serviceable, we may be unable to fulfil the order to the requested address. Where this is identified after payment, we will contact the customer regarding the available options and any applicable refund.
11. Cancellation and Refunds
Requests to cancel an order before dispatch should be submitted as soon as possible. Cancellation may not be possible once an order has entered dispatch or has been handed over to a courier.
Refund eligibility, processing, and timelines are governed by our Refund Policy and applicable law.
If an order cannot be fulfilled, we will communicate the next steps and arrange any applicable refund using the appropriate process.
12. Contact Information
If you have questions about shipping, tracking, delivery delays, or an existing order, please contact us.
Business Name: Scholars’ Medical Book House (SMBH)
Website: https://smbhhingoli.com/
Email: smbhingoli@gmail.com
Additional Email: smbhnllcc@gmail.com
Phone: Please refer to the verified contact numbers published on our website.
Address: MG Shopping Complex, Shop No. 04, Benaek Sakham Cafe, Opposite Hari Om Day Night Pharmacy, Near Old Bypass, Bailson, Hingoli – 431513.
When contacting us about an order, please include your order number to help us assist you more efficiently.
Scholars’ Medical Book House (SMBH)
Thank you for shopping with us. We appreciate your trust and look forward to serving your medical and educational resource needs.
